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Remote Services Engineer


  • Global Channel Management,Inc
  • 11/21/21
  • Franklin, TN
  • 37067
  • 33 / Hourly
  • Contractor
Remote Services Engineer needs a combination of electrical, systems, network communications, and application-specific software skills
Remote Services Engineer requires:
SQL Database querying and programming experience
Digital Power Services Engineer
VBA, C++, or Java coding experience
On-site power system experience
Understanding of Power Quality standard
On-site or remote advanced technical support experience
Knowledge of the electrical power industry
Understanding of digital metering systems, PowerLogic preferred
Understanding of lighting control systems, PowerLink preferred
Controls or transformer protection experience\
Experience with CRM systems, Salesforce preferred
Bilingual: Spanish or French an asset

Remote Services Engineer duties:
Help customers maintain the reliability and performance of their systems and address any potential technical problems.
Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
Work closely with direct and indirect North America sales force to manage customer relationships and satisfaction.
Assist sales personnel in the pursuit of new business by providing pre-sales technical support and assisting with customer evaluations and system selection. Occasionally prepare and present customer product demos.
Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house.
Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing.

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