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Technical Service Engineer / Manager


  • The Eastman Group LLC
  • 05/14/21
  • Baton Rouge, LA
  • 70879
  • Full-Time
The Technical Service Engineer / Manager will manage all aspects of the technical program and the primary point of contact on all quality process improvement efforts. The role will support customer, business, program, and product success through analysis and application of reliability engineering, quality engineering, process engineering, failure analysis, business acumen, and continuous improvement knowledge and systems.
The Technical Service Engineer / Manager will be fully accountable for making sure the technical program is functioning in an effective and efficient manner with an ultimate goal of total customer satisfaction. Must be agile and able to quickly work with the Quality team to identify and resolve issues as well as identify opportunities and take action to continuously improve results. Proactively and effectively communicate to all levels of the organization as well as customers.

Main Duties:
Fully accountable for making sure the technical program is functioning in an effective and efficient manner, including all quality aspects related to customer support
Manage customer complaint program
Manage all regulatory aspects related to the business. Including, but not limited to, Drug master File, Questionnaires, FDA and European regulatory enquiries
Work collaboratively with Operations and Engineering to implement continual improvement ideas and assist with troubleshooting operational upsets as needed.
Act as the main point of contact both internally and externally for quality issues/opportunities
Track, communicate key metrics, drive improvement in the quality areas with ultimate goal of achieving total customer satisfaction
Key contributor to the development of new products with support from operations and business teams
Occasional travel may be required to customer sites to assist with product trials, and/or processing support
Promote a workplace that has an unwavering commitment to safety, health and environmental compliance
Ability to get results when there is no clear path or solution
Ability to strategize and determine where to focus when there are many competing issues/opportunities

Basic Qualifications:
Bachelors in Chemical Engineering or Polymer Science
Minimum of five years experience in manufacturing environment
Ability to communicate and present both internally and externally to a diverse audience
Excellent problem-solving and computer skills
Strong planning and organization skills
Ability to work in the U.S. and successful completion of a pre-employment background check and screening

Preferred Qualifications:
Experience with Polypropylene product recipes, formulations and manufacturing
Technical Service experience: Injection Molding and Thermoforming and Fibers
LabSoft LIMS experience
Polymer lab experience, polypropylene preferred

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